Chargeflow announced the launch of Prevent 2.0 on October 22, 2026, introducing a new AI model for Shopify merchants to scan orders for fraud and abuse after checkout.
What Prevent 2.0 Does
Chargeflow announced the launch of Prevent 2.0, a new AI model designed to scan Shopify orders for fraud and abuse after checkout and block risky orders before fulfillment. According to the company, the upgraded system covers third-party fraud alongside friendly fraud, spots suspicious delivery patterns such as different names shipping to the same address, and identifies repeat disputers.
Chargeflow stated that Prevent 2.0 catches 10 times more fraud and abuse than the previous generation. Every merchant already running Prevent automatically transitions to the upgraded protection without changing settings at checkout.
Data Lab and Holiday Dispute Trends
Alongside the product launch, Chargeflow introduced the Chargeflow Data Lab, which published findings drawing on approximately three million disputes. According to the report, 34.7% of chargebacks over the 2025 Black Friday to Cyber Monday weekend claimed that orders never arrived, up from 19.9% in a normal week.
Conversely, fraud claims dropped from 37.8% in a normal week to 27.2% during the holiday weekend. Chargeflow noted that merchants won 'never arrived' disputes about 1.5 times as often when backed by strong evidence such as proof of delivery.
Pricing and Availability
Prevent 2.0 is currently live for Shopify merchants. Chargeflow stated that merchants new to Prevent will receive their first 1,000 scanned transactions free through December 31, 2026.
Following the free tier, Prevent costs $0.10 per scanned transaction for each order or subscription renewal it scans.
What to do
- Install Chargeflow from the Shopify App Store and activate Prevent if you are new to Chargeflow.
- Activate Prevent in your account if you are an existing Chargeflow merchant.
Key facts and where they come from
- Chargeflow stated that Prevent 2.0 catches 10 times more fraud and abuse than the previous generation.
Prevent 2.0, Chargeflow's new AI model, catches 10 times more fraud and abuse than the previous generation
- Chargeflow launched the Chargeflow Data Lab, whose first reports analyze about 3 million disputes.
Chargeflow also launched the Chargeflow Data Lab, whose first reports draw on about 3 million disputes
- Merchants new to Prevent receive their first 1,000 scanned transactions free through December 31, 2026.
Merchants new to Prevent get the first 1,000 scanned transactions free through Dec. 31, 2026.
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