On October 7, 2026, NovelVox announced that it has achieved Select ISV Partner status with Five9, establishing a formal reseller relationship between the two companies. The milestone enables a direct offer of NovelVox's Agent Accelerator solutions and its Contact Center Integration Platform to joint customers.
Partnership Details
NovelVox announced the elevated designation on October 7, 2026, building on its existing accreditation as a Five9 independent software vendor partner. The agreement establishes a formal reseller relationship, enabling a direct offer of NovelVox's Agent Accelerator solutions and its Contact Center Integration Platform (CCIP) to joint customers in banking, credit unions, and healthcare.
The milestone gives Five9 customers a streamlined and validated path to connect the Five9 Intelligent CX Platform with core systems and workflows.
Core Integrations and Capabilities
For Five9 customers, NovelVox brings ready integrations with platforms including Jack Henry, Fiserv, FIS, Corelation KeyStone, and Oracle Health. These integrations make it easier to connect the contact center with systems of record and accelerate the deployment of industry-specific customer service, sales, and self-service workflows.
NovelVox Agent Accelerator connects the Five9 experience directly into core systems of record, bringing customer, member, patient, and interaction context into a single view. Additionally, NovelVox CCIP extends connectivity beyond the agent desktop into IVR, AI, and self-service experiences to enable governed actions such as retrieving information and supporting transactions.
Executive Statements
Amit Gandhi, CEO of NovelVox, said that the next phase of customer experience focuses on connecting both AI and human interactions with the systems where customer work actually gets done. Together, the companies can help regulated organizations bring execution layers into their customer journeys.
Meg Higgins, SVP of Business Development at Five9, stated that the partnership combines Five9's AI-powered contact center platform with NovelVox's integrations to help agents resolve requests faster, reduce compliance risk, and deliver connected experiences.
Key facts and where they come from
- NovelVox achieved Select ISV Partner status with Five9 on October 7, 2026.
NovelVox, the execution layer for AI and unified agent experiences in regulated industries, today announced that it has achieved Select ISV Partner status with Five9 (NASDAQ: FIVN)
- The partnership includes integrations with core platforms such as Jack Henry, Fiserv, FIS, Corelation KeyStone, and Oracle Health.
Industry-ready integrations with Jack Henry, Fiserv, FIS, Corelation KeyStone, Oracle Health, and other core platforms help Five9 customers connect agent and AI-poweredcustomer experiences with critical systems of record
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