On October 20, 2026, the National Communications Authority (NCA) of Ghana engaged persons with disabilities in a user-testing exercise to assess the accessibility features of its website.
User-Testing Exercise
The National Communications Authority (NCA) conducted a user-testing session on October 20, 2026, at the NCA Tower in Accra. The exercise involved persons with disabilities and representatives from the Ghana Federation of Disability Organisations (GFD) evaluating the website's accessibility features. Participants tested various sections, including news articles and consumer services, using mobile phones and laptops, and provided feedback through a survey.
Commitment to Inclusion
Ms. Beatrice Heming, Director of Consumer Affairs, reaffirmed the NCA's commitment to digital inclusion, recalling previous engagements with the disability community. Mr. Bismark Amoh from GFD commended the authority for actively involving users in the evaluation process. Deputy Director Mr. John B. Essamuah emphasized that accessibility is both a consumer right and a regulatory responsibility, highlighting the value of the feedback for future improvements.
Key facts and where they come from
- The user-testing exercise was held on October 20, 2026.
October 20, 2026 – The National Communications Authority (NCA) has engaged persons with disabilities in a user-testing exercise
- The event took place at the NCA Tower in Accra and involved representatives from the Ghana Federation of Disability Organisations (GFD).
The exercise, held at the NCA Tower in Accra, brought together representatives of the Ghana Federation of Disability Organisations (GFD), and persons with disabilities along with their guides.
- The aim was to assess website accessibility features in line with WCAG 2.2 Level AA standards.
to promote an inclusive digital experience and improve access to information and services on its website, in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.
- Participants tested navigation, search functions, and other accessibility options using mobile phones and laptops.
The exercise involved a presentation on the website’s accessibility features, followed by practical testing using mobile phones and laptops. Participants explored various sections of the website including news articles, consumer rights information and complaint-related services. They also tested navigation, search functions and other available accessibility options
