Help-desk and phone social engineering
Callers impersonating staff or IT support to reset passwords, enrol new devices or talk employees into handing over access.
New
3 attacks reported in the last 90 days (0 in the 90 before)
3 in 12 months
MITRE ATT&CK: T1566.004, T1656
Our deep dive on this technique is being prepared from our reporting. The attacks we have covered are below.
Attacks we reported
- Unit 42 Details Top Initial Access Vectors for September 2026
- Microsoft Digital Defense Report maps AI’s role in attacks
- Cisco Talos details tactics to frustrate attackers in networks
All hacking techniques · We explain how attacks work so you can defend against them; we never publish instructions for carrying one out.