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Medicare’s AI Treatment Program Causes Chaos and Delays, EFF Says

EFF records uncover improper denials, operational chaos, and lengthy delays tied to Medicare's use of artificial intelligence.

Medicare’s AI Treatment Program Causes Chaos and Delays, EFF Says. Source: EFF

The Electronic Frontier Foundation announced on November 11, 2026, that it filed a lawsuit for records regarding WISeR, a federal program launched in January that uses artificial intelligence to evaluate Medicare procedures. According to EFF, the records document operational chaos and treatment delays.

The WISeR Program

In January, the federal government launched a program that uses artificial intelligence to evaluate Medicare beneficiaries' requests for certain procedures. The Electronic Frontier Foundation stated that the program outsources treatment approval to private companies without sufficient transparency, testing, or legal limits.

EFF sued for records on WISeR to seek transparency regarding the government's artificial intelligence experiment.

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Lawsuit Findings

In an episode of the EFFector newsletter podcast, EFF's Lena Cohen discussed WISeR records documenting improper denials, operational chaos, and lengthy delays that have left patients waiting in pain. EFF noted that the newsletter has served as a guide to technology, civil liberties, and the law for over 35 years.

Key facts and where they come from
  • The federal government launched an artificial intelligence program to evaluate Medicare procedures in January.
    in January, the federal government launched a program that uses AI to evaluate Medicare beneficiaries' requests for certain procedures.
  • EFF filed a lawsuit seeking records on the WISeR program.
    EFF sued for records on WISeR, seeking badly needed transparency about Medicare's AI experiment.
  • Records show improper denials, operational chaos, and delays for patients.
    WISeR records documenting improper denials, operational chaos, and lengthy delays that have left patients waiting in pain.

The catch

  • The announcement does not detail the exact private artificial intelligence companies involved in the WISeR program.
  • The announcement does not specify the total number of Medicare beneficiaries who experienced treatment delays.

The open question: How much transparency should federal agencies provide when deploying artificial intelligence systems for critical healthcare decisions?

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